Customer Experience Officer Job at GIG Logistics is an excellent opportunity for professionals who want to build a rewarding career in Nigeria’s logistics industry. If you are searching for a customer service job in Abuja, a GIG Logistics recruitment opportunity, or the latest Nigeria jobs in 2026, this opening could be the right fit. The position offers the chance to work with one of Nigeria’s leading logistics companies while developing valuable customer relationship and communication skills. Continue reading to learn about the requirements, responsibilities, application deadline, and how to apply.
Customer Experience Officer Job at GIG Logistics
GIG Logistics (GIGL) is a leading technology-driven courier and logistics company in Africa, incorporated in 2012 as a subsidiary of the GIG Group. Headquartered in Lagos, Nigeria, the company provides a wide array of services, including domestic and international express delivery, e-commerce fulfillment, freight forwarding, and mailroom management across over 140 service centers nationwide.
GIG Logistics offers employees significant exposure to a high-growth, tech-centric environment ideal for skill development. The company fosters a collaborative and team-oriented culture characterized by camaraderie and “ownership mentality” among staff. Employees receive benefits such as HMO, pension schemes, and, for specific roles like night shifts, provided meals or cost-of-living allowances.
Individuals interested in the Customer Experience Officer Job at GIG Logistics should review the job details, requirements, and application process provided below.
Experience Officer
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria.
- Category: Customer Care Jobs
Locations: Gwagalada & Mararaba Terminal – Abuja (FCT)
Job Description
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking/travelling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare, & payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications and Requirements:
- Interested candidates should possess a Bachelor`s Degree with 1 – 3 years experience.
How to Apply for the Customer Experience Officer Job at GIG Logistics
Interested and qualified candidates should send their CVs to: jobs@thegiggroupng.com using the Job Title and location as the subject of the email.
Read More: Hiring: App Growth Marketing Specialist
Deadline: July 30, 2026
If this job matches your skills and career goals, don’t miss this opportunity to apply. Visit the official recruitment website to review the complete job description, confirm the eligibility requirements, and submit your application before the deadline. We wish you success in your application and hope you secure the opportunity you’re looking for.
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